Introduction to migration
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Differences between Sherlock's 1.0 and 2.0
| What remains after the migration | What changes after the migration | ||
|---|---|---|---|
| Data and formats | Operation with the transaction_id (using the s10TransactionId field). | New format for automatic and manual requests and responses. New payment URL. New URL for cash management via Sherlock's Office. | |
| Cash management | Same access to Sherlock's Office Extranet. Same cash management rights. | Admin user Sherlock's Portail created for cash management access. | |
| Reports | Retention of the reports' format. | ||
| Access to extranets | CustomPages: possibility to use the Custompages extranet to prepare and test your page customisation. | Access created in Sherlock's Portail to download the secret key. | |
| Fraud | Retention of anti-fraud controls. | ||
| Connectors | New non-intrusive connectors to replace APIs. New secret key (per shop) replacing the Sherlock's 1.0 certificate. | ||
| Means of payment | New international means of payment. Means of payment available only in 2.0. |
Contacting the support
For any technical question or request for assistance, our services are available:
Support in charge of the Sherlock's 2.0 evolution (0811 107 022 €0,05/min + call price):
- technical support team trained in the evolution
- available from Monday to Friday 9am-5pm
Support Level 2: Monday to Friday:
- Account Support Manager for contractual follow-up and regular support
- technical team in support of ASM & the "Sherlock's 2.0 evolution" team
Sherlock's 2.0 evolution team:
- regular presentation in Webinar format
- "Sherlock's 2.0 evolution" program general follow-up
